---
description: How to manually change the status of a shipment when tracking is not possible
---

# Changing Shipment Status

Shipments can be in one of several States (for example, Delivered, In-Transit, Void, etc).  The shipment tracking system will change the state between Manifested, Delivered, In-Transit and Exception depending on the latest reports from the carrier.  The tracking system will normally stop monitoring shipment status after three weeks. &#x20;

There may be cases where an operator needs to change the status of a shipment manually.  This may be necessary when the carrier's tracking system cannot be used or after the automatic tracking period has passed.

To change the Status of a shipment use the Change Status action.

![](https://1742679714-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnQQqtG9nPC-864yuG4%2F-LqN9Aq2B04wmmXfNd7S%2F-LqN9xDd534cPSC404Ps%2Fimage.png?alt=media\&token=cda2508a-f057-481a-afda-85677aa7ce87)

Select one or more shipments and click the Change Status button to proceed.

![](https://1742679714-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LnQQqtG9nPC-864yuG4%2F-LqN9Aq2B04wmmXfNd7S%2F-LqNA3kJOIFw7-YW6wne%2Fimage.png?alt=media\&token=e702c0ef-b149-424a-bb54-5ddef1734fb7)

Once you submit the changes will be applied and will be immediately visible to the customer. &#x20;

{% hint style="info" %}
Note that during the automatic tracking period the system will attempt to update the state regardless of this change.
{% endhint %}
